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Terms and Conditions

This site is owned and operated by CodePeople - Net Factor S.L..

NET FACTOR SL
Passatge Antonia Font Caminal, 1 - 3 - 303
Escaldes-Engordany, AD700, Andorra
Principat D'Andorra
Reg. Number 14244
net-factor.com

Nonexclusive limited license:

 

Customer may not sub-license, assign, or transfer this license to anyone else without prior written consent from JoomlaCalendars / CodePeople. Any questions about this license can be asked using our support / contact form.

We reserve the right to change these terms on a periodical basis.

Extensions and Support:

 

Each provided product is open-source software. Each purchased product is provided under GPL license with valid 60 days customer support license. The extension can be installed on multiple servers, but the support is provided for single installation only. After the initial 60 days from the purchase date, technical support will be provided free of charge only if it concerns:

All support requests must be sent using our support / contact form.

  1. Pre-purchase inquiries regarding new products;
  2. Recovery of lost download links;
  3. Requests for updated copies of purchased products.

If you bought a product more than 60 days ago and your inquiry does not fit any of the above criteria, you can purchase a 60 days extension of Technical Support for the desired product, for USD 25.

Note: pre-purchase contacts are not considered as technical support and therefore are not subject to this restriction.

More details about the support policy at this page.

Updates

 

Updates can be downloaded for free an any moment using your personal download link (provided after the purchase).

Product delivery / shipping:

 

Our products are electronically delivered only. After payment you will be redirected to a direct-download page and the download link will be emailed to the payment address.

Refund policy:

 

Since we are offering non-tangible irrevocable goods we do not issue refunds once the order has been completed and the product has been delivered. As a customer you are responsible for understanding this before purchasing any product at our sites.

Nevertheless, we realize that exceptional circumstances can arise with regard to the character of the product we supply. Therefore, we do honor refund requests on the following grounds:

  • irreparable defects or malfunctioning inherent to the product; this reason is to be submitted to our support's approval. Notwithstanding testing all our products before release unexpected errors, or "bugs", may occur.
  • duplicate purchase of the same product by the same customer.

Failure to receive or download the product, as well as inability to install or use it due to deficient or inadequate software or hardware, or due to lack of related skills, does not constitute grounds for refund. Exceptions can only be made in case the same product is available in several formats, and only if relevant support ticket is filed within 48 hours from purchase. Operational requirements for each product are deemed read and understood before purchase. Valid email address must be provided for delivery.

No refunds will be issued for customization services or any other programming or design work.

Requests for a refund are accepted within the period of 1 week after the order is placed. Each request must be accompanied by a detailed and grounded reasons why you apply for a refund.

By mutual consent, exchanges will be made to avoid refunds. Such exchanges will be offered on case by case basis.

Privacy policy:

This site is owned and operated by CodePeople - Net Factor S.L.. We want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

In general, we will ask you when we need information that allows us to contact you, example: when purchasing, registering in the affiliate system or requesting technical support. The amount of personal information you are required to supply will normally be limited to that which is necessary to supply the service or carry out the transaction that you have requested.

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself.

A cookie can't read data off your hard disk or read cookie files created by other sites.You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

The personal information we collect from you will be used by us to provide the service or carry out the transaction you have requested or authorized. We do not sell, rent or lease its customer lists to third parties. Your personal information is never given to a third party. Your web site will not be used as reference for other customers.

We may disclose personal information if required to do so by law or by the anti-fraud/anti-money laundering services from the payment gateway.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Do not hesitate to contact us if you have further questions.