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Frequently Asked Questions
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Questions


Answers

I haven't received the email with the download link or I lost the download link. How can I get it?

If you purchased the product using Google Checkout, the instructions for accessing your purchase will appear in a yellow box at the top of your Order Receipt page (into your Google Checkout account):



After accessing that link you will get a copy of the product and a copy of the download link will be sent to your email address. Please be sure to check your spam/bulk mail folder if you don't see the email into your inbox.

I'm getting installer errors.

If you get any of the following errors:

JInstaller: :Install: Cannot find XML setup file

Error! Could not find an XML setup file in the package.

... be sure that you have UNZIPPED the downloaded file and then selected the installer file for your Joomla version. Note that the main file (the ZIP that you get with the download) is a ZIP file that contains the installers for different Joomla versions, components, modules and plugins.